Privacy Policy

• Account information: name, email address, and a securely hashed password. We never store your password in readable form.
• Assessment answers: what you tell us about your pet or your disability-related need, so your clinician has context before your consultation.
• Consultation notes: written by your clinician after your call, visible only to you, that clinician, and staff handling your order.
• Payment information: processed directly by Stripe and/or PayPal. We never see or store your full card number.
• Pet profile photos: only if you choose to use the optional "My pets" feature; entirely separate from your assessment or order, and deletable any time.
• Account activity: login timestamps and staff actions on your order, kept for security and dispute resolution.

To run the actual service: matching you with a licensed clinician, holding your consultation, issuing your letter, processing payment, and communicating with you about your order (confirmation, verification, order status). We don't sell your data, and we don't use it for advertising.

• The licensed clinician assigned to your consultation, and staff directly handling your order.
• Stripe and/or PayPal, to process payment.
• Our hosting and storage providers (currently Vercel), who store data on our behalf under their own security commitments, and they don't use it for their own purposes.
• Law enforcement or regulators, only if we're legally required to.

We do not sell or rent your personal information to third parties.

Orders and payment records are retained for financial and legal recordkeeping even after you delete your account (with your name/email removed, see below). Pet profiles you create are personal, not financial records, so deleting your account deletes them outright, including any photos.

From your account settings you can update your name/email, change your password, and permanently delete your account, which anonymizes your personal details and signs you out everywhere, and can't be undone. If you'd like a copy of your data instead, or have any other privacy question, email us (below) and we'll help directly.

Passwords are hashed, never stored in plain text. Staff accounts handling sensitive operations require two-factor authentication. Access to consultation notes and assessment answers is restricted to the people who actually need it to do your order, not the whole staff.

This service is intended for adults. We don't knowingly collect information from anyone under 18.

If this policy changes in a way that matters, we'll notify you by email before it takes effect.

Questions about your data or this policy: support@viatalahealth.com

Phone: +1 (346) 651-1182